Last updated: August 2026
Because every trip we plan is custom-built, the exact cancellation terms, deposit amount and payment schedule for your trip will always be confirmed with you in writing before you book. The policy below sets out our general approach.
If you need to cancel
The refund available depends on how far ahead of your travel date you cancel, since the closer to departure, the more of your trip cost is typically already committed to guides, homestays and transport on your behalf:
- 30 or more days before travel: full refund minus your booking deposit, which is non-refundable once confirmed.
- 15 to 29 days before travel: 50% of the total trip cost is refunded.
- Less than 15 days before travel: the trip cost is non-refundable, as by this point accommodation, permits and local services have generally already been paid for on your behalf.
These windows are our general policy; the specific terms for your trip will be stated in your booking confirmation and take precedence over this page.
Non-refundable costs
Certain costs, such as Inner Line Permits or Protected Area Permits already issued, or accommodation booked with a non-refundable partner rate, cannot be recovered once paid on your behalf, regardless of when you cancel.
If we need to cancel or change your trip
If we cancel a confirmed trip for reasons within our control, you'll receive a full refund. If a trip cannot proceed as planned due to circumstances outside our control, weather, landslides, road closures, a local bandh, government restrictions on permits, or similar, we will first try to offer an alternative itinerary or rescheduled dates. Where that isn't possible, we'll refund any costs that haven't already been committed to third-party providers on your behalf.
Rescheduling
If your plans change, ask us about moving your trip to new dates instead of cancelling outright. We'll always try to accommodate a reschedule where the season and our guides' availability allow it, and this is often possible even closer to the original date than a straight cancellation would allow.
How refunds are processed
Approved refunds are returned using the same method you paid with, and are typically processed within 10 working days of the cancellation being confirmed in writing.
Contact us
To cancel or reschedule a trip, or ask about a specific booking, email hello@guidetonortheast.com with your name and travel dates.